Terms and Conditions of using this website
The website is in the Beta Version stage, and all content is still being updated. Some third-party logos may have been used, and this will be updated as the website is completed. If you encounter any issues, kindly contact us. The Terms and Conditions mentioned below will apply.
1. Us
Welcome to Visa Help Services Pty. Ltd. registered under ABN 15 660 720 089 (“Visa Help Services,” “VHS”, “we,” “us,” or “our”). By accessing our website at https://www.visahelpservices.com.au (the “Site”), you agree to be bound by these terms and conditions (“Terms”). Please read these Terms carefully before using our Site.
2. Use of Site
2.1. You may use our Site only for lawful purposes and in accordance with these Terms. You agree not to use our Site:
a. In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from Australia or other countries).
b. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
c. To impersonate or attempt to impersonate Visa Help Services, a Visa Help Services employee, another user, or any other person or entity representative from Visa Help Services.
d. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by Visa Help Services, may harm Visa Help Services or users of the Site, or expose them to liability.
2.2 Compliance with Australian Law
a. This Policy complies with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and other relevant Australian laws and regulations.
b. We are committed to protecting your rights under Australian law, including the right to privacy and the right to control the use of your personal information.
2.3. Changes to Terms, Conditions and Policy
a. We reserve the right to modify or update the terms, conditions and policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these periodically to ensure your continued compliance.
3. Appointments
3.1 About Appointments
3.1.1. This section concerns the provision of appointments booked for consultation services through all online portals, telephone, and referrals.
3.1.2. By engaging the services of the Company, the Client acknowledges and agrees to be bound by these terms and conditions.
3.2 Non-Registered Agent Disclaimer
3.2.1. The Company may engage individuals who are not registered with the Office of the Migration Agents Registration Authority (OMARA) to assist in the provision of services.
3.2.2. Any individual not registered with OMARA, hereinafter referred to as “the Non-Registered Agent”, shall only provide information that is publicly available and shall not offer advice or services requiring registration with OMARA.
3.2.3. The Client acknowledges that in the absence of an OMARA registered agent, any information provided by the Non-Registered Agent is not to be relied upon for visa applications, migration matters, or other legal purposes.
3.2.4. The Company disclaims all liability for any harm, loss, or damages arising from the reliance on information provided by the Non-Registered Agent.
3.3 Engagement of Registered Migration Agent
3.3.1. The Company may engage the services of an OMARA registered agent, hereinafter referred to as “the Registered Migration Agent”, to provide consultation and advice on immigration matters.
3.3.2. The Client acknowledges that the Non-Registered Agent may attend appointments to liaise with or bridge communication with the Registered Migration Agent.
3.3.3. The Client agrees that any advice or services provided by the Registered Migration Agent shall be subject to separate terms and conditions as agreed between the Client and the Registered Migration Agent. The client will be provided an service agreement and it’s validity will start only after the agreement is counter signed by both parties and payment is made in full for the mentioned service(s).
3.3.4 The Registered Migration will be bound by the code of conduct relevant to the industry.
3.4 Limitation of Liability
3.4.1. To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of the engagement or reliance on services provided by the Non-Registered Agent.
4. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Visa Help Services or its licensors or agents and is protected by Australian and international copyright laws. You may not reproduce, modify, distribute, transmit, or otherwise exploit any of the content without the prior written consent of Visa Help Services. The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Visa Help Services, its licensors, or other providers of such material and are protected by Australia and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
4.1 Associating Bodies: The logos displayed on the associating bodies in the website’s home page may be used because at least one or any of the employees employed by VHS are provisional/full members or subscribers of that body. In this case, the subscription of the company is not necessary unless otherwise advised to us.
5. Disclaimer of Warranties
6. Limitation of Liability
In no event will Visa Help Services, its affiliates, licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Site, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.
7. Indemnification
You agree to indemnify and hold Visa Help Services, its affiliates, licensors, service providers, employees, agents, officers, and directors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
8. User Content
Any content that you submit to the Site, including but not limited to comments, reviews, and feedback, shall become the sole property of Visa Help Services, and Visa Help Services shall have the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media, now known or hereafter devised. You represent and warrant that you have the right to submit the content and that the content is accurate, not confidential, and not in violation of any contractual restrictions or other third-party rights.
9. Third Party Links
The Site may contain links to third-party websites or resources. Visa Help Services does not endorse and is not responsible or liable for the content, advertising, products, or other materials on or available from such websites or resources. You acknowledge and agree that Visa Help Services shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such website or resource.
10. Compliance with Laws
You agree to comply with all applicable laws, rules, and regulations in connection with your use of the Site. Where applicable, you should refer to the Code of Conduct and Consumer Guide attached to the footer/bottom of the Site. If the provided links are broken, you should contact us via available means to remain updated before you use any of our services. Additionally, such documents are made available onsite as well.
11. Governing Law and Jurisdiction
These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the State of Northern Territory, Australia, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located in the State of Northern Territory, Australia, for the purpose of litigating all such claims or disputes.
12. Modification of Site and Terms
Visa Help Services reserves the right to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice. Visa Help Services may also modify these Terms at any time without prior notice. Your continued use of the Site following any such modification constitutes your agreement to follow and be bound by the Terms as modified.
13. Termination
Visa Help Services may terminate your access to all or any part of the Site at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate these Terms, you may simply discontinue using the Site.
14. Data Handling
Visa Help Services may collect, use, and store personal information that you provide through the Site, such as your name, email address, and other contact details. This information will be used solely for the purposes of providing you with the requested services, and Visa Help Services will not share, sell, or disclose this information to any third parties except as required by law or as necessary to provide the services. By submitting personal information through the Site, you consent to the collection, use, and storage of your information as described in this clause and in Visa Help Services’ Privacy Policy. Visa Help Services will take reasonable measures to protect your personal information from unauthorized access or disclosure, but cannot guarantee that your information will be completely secure. By using the Site, you acknowledge and accept these risks.
15. Non-Solicitation of Financial or Critical Information
Visa Help Services requests that you do not send any financial or critical information, such as credit card numbers, critical IDs, or other sensitive personal information unless specifically requested by Visa Help Services. If you voluntarily send such information without being requested, you do so at your own risk, and Visa Help Services shall have no liability for any misuse or loss of such information.
16. Availability of Staffs Online
Visa Help Services will make every effort to provide you with the services you require at the time and date specified in your appointment booking. However, Visa Help Services cannot guarantee the availability of staff at all times, and therefore cannot be held liable for any loss or damages resulting from the unavailability of staff due to circumstances beyond our control, such as illness, emergency, or other unforeseen circumstances. In the event that staff are unavailable at the time of your scheduled appointment, Visa Help Services will make every effort to reschedule your appointment at the earliest mutually convenient time.
17. Registration Status of Staff
While Visa Help Services employs experienced staff to provide services to our clients, we cannot guarantee that all staff members are registered with relevant legal bodies at all times. Visa Help Services will make every effort to provide you with accurate information regarding the registration status of staff members, but we strongly advise that you independently verify the registration status of any staff member before accepting any advice or information provided by them. You acknowledge that Visa Help Services will not be held liable for any loss or damages based on provided general suggestions or without signing an agreement with us in connection with our services. We assure our paid services are in line with laws and regulations. However, publicly available information shared with you as part of general counseling requires your own caution.
18. Subscription
18.1. Introduction
Newsletter Subscription Policy outlines the terms and conditions governing the subscription to newsletters provided by this website. By subscribing to our newsletter, you agree to abide by this Policy and any other applicable terms and conditions.
18.2. Subscription Process
18.2.1. Subscription to our newsletter can be completed through our website by providing your email address and any other necessary information as required.
18.2.3. You consent to receive newsletters, promotional emails, and other communications from us regarding updates, promotions, and other relevant information.
18.3. Use of Information
18.3.1. We are committed to protecting your privacy and will only use your personal information in accordance with our Privacy Policy.
18.3.2. Your email address and any other information provided during the subscription process will be used solely for the purpose of sending you newsletters and other marketing related communications from us.
18.3.3. We will not sell, rent, or disclose your personal information to any third parties without your explicit consent, unless required by law or yourself.
18.3.4 The information shared by us can not be taken as a legal guidance. No reliance should be taken as any kind of guidance in any of your situation. The marketing materials are shared with you for our marketing goals and to provide generic information.
18.4. Unsubscribing
18.4.1. You have the right to unsubscribe from our newsletter at any time by following the unsubscribe instructions provided in each newsletter or by contacting us directly.
18.4.2. Upon unsubscribing, we will promptly remove your email address from our mailing list and cease sending you newsletters and other promotional communications.
18. Miscellaneous
These Terms constitute the entire agreement between you and Visa Help Services regarding the use of the Site. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced. You agree that these Terms and your use of the Site are governed by Northern Territory, Australia law. The failure of Visa Help Services to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.
19. Contact Us
If you have any concerns over the content on this website, please contact us at admin@visahelpservices.com.
